Support

Jobssnap accounts are provided by the cleaning or service organization you work with. Your Business Admin is your first point of contact for account access, assignments and job details.

Sign-in and account help

Use the email address and password supplied by your organization. If your account is inactive, your temporary password has expired, you cannot access the expected workspace, or you need a password reset, contact your Business Admin. Never share your password or verification details.

Location and evidence

Staff and Supervisors may need to allow Precise Location and camera access while working at an assigned property. Jobssnap does not continuously track users in the background. If verification fails, confirm you opened the correct assigned job, are at the property, enabled Precise Location, and have a working network connection. Evidence is not complete until its server-processing status is Ready.

Report a problem

Send the Business Admin the time of the problem, your role, the affected job, iPhone model and iOS version, and the exact message shown. Include a screenshot only if it does not expose a password, private customer information or unrelated people. The Business Admin can verify the workspace configuration and escalate a service issue through the organization's Jobssnap support channel.

Privacy and data requests

Access, correction and deletion requests should go to the Business Admin that provided the account. Details about collected information, retention and safeguards are in the Privacy Policy.